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FREQUENTLY ASKED QUESTIONS

What is Collagen?
Collagen is the most abundant protein in the human body. Essential to the strength of bones, muscles, joints and tendons, it also provides the structural framework of skin and assists the production of keratin for healthy hair. Supplemental collagen can be taken to help care for skin and hair, and to support joint and tissue repair.

Rare by Nature New Zealand Marine Collagen Capsules contain natural collagen powder sustainably derived from the scales of wild ocean fish. The collagen is sourced from New Zealand’s South Island and made into capsules in Australia under rigorous quality standards.
What is Kakadu Plum?
Australia’s Aboriginal people have used Kakadu Plum (Terminalia ferdinandiana) for thousands of years as a traditional food and medicine. It has the highest Vitamin C content of any fruit, making it a true superfood.
What is Fucoidan?
Fucoidan is a naturally occurring compound in wakame seaweed (Undaria pinnatifida). It works to protect seaweed against external stresses, including salt, wind and UV radiation. Fucoidan extracts have been shown to reverse the effects of ageing, brighten skin and reduce the appearance of fine lines.
Are your products vegan?
Some of our products are vegan. Please refer to individual product pages for specific information.
Are your products free of chemicals?
Our products are 100% natural and chemical free.
Can I take your products while pregnant?
You should consult your medical practitioner before taking any dietary supplements during pregnancy. Our capsule products are natural foods and we are happy to provide you with nutritional information to share with your medical practitioner.
How often do I take the capsules?
Take 3 capsules per day.
When should I use the skincare?
Please refer to the how to use information on each product page.
Do your products help with anti ageing?
Yes. Please refer to product pages to read about the specific anti-ageing benefits of our products.
Who can use your products?
Our products are suitable for men and women.
When can I expect to see results?
We recommend the regular use of our products for one month to observe best results.
Are your products gluten free?
Yes.
How long do the products last?
Please refer to individual product pages for specific information on how long our products last.
Where are your products made?
Our products are made in Australia.
Where do you source your ingredients?
We source each ingredient from a different area or producer. Please refer to the information on our product pages.
How should I store my products?
Store in a dry place below 30°C.
Where do you ship to?
We ship worldwide. We provide free shipping within Australia on orders over $99 and free shipping on international orders over $149. For smaller orders, shipping is a flat rate of $6.90 within Australia and $13.90 worldwide. Figures given are in Australian dollars.
How long does shipping take?
Australian orders: Please allow 3-5 business days

International orders: Please allow 8-10 business days
What is your returns policy?
We have a 30-day return policy. You have 30 days after receiving your item to request a return. To start a return, please contact us at hello@rarebynature.com.
Can I change my delivery address/cancel my order?
You can change your delivery address if you let us know before we ship your order. Please contact us immediately at hello@rarebynature.com so we can edit your address before your order is dispatched for delivery. Please contact us for any cancellation requests.
Can I purchase wholesale?
For wholesale queries please contact our team directly at hello@rarebynature.com.
My product arrived damaged, what can I do?
Please contact us immediately if you receive an item that is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
I’m not happy with my purchase, do you offer a money back guarantee?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at hello@rarebynature.com.
Is your collagen screened for heavy metals?
Every batch of our collagen is tested and screened for metal contaminants using the AUS/NZ food standard.